july 26-30


Jason shares surprising data, firsthand stories, and ..... and cash flow statement. .... Learn the application of design principles in charts and diagrams. ... companies are using customer relationship management (CRM) software to improve.

july 26-30

EFAM 2014 Milwaukee, Wisconsin Milwaukee is home to the Brewers, SummerFest, Harley-Davidson, Mars Cheese Castle and gorgeous lake front. It’s the perfect setting for all that EFAM 2014 offers you, July 26-30. EFAM provides administrative and office professionals with practical tools to help you get from where you are now to where you truly want to be; empowering you to think strategically about your role in your offices and will

Join approximately 1,500 of your colleagues at the premier educational conference for office professionals. Just steps away from the waves of Lake Michigan, you’ll experience: • 68 hours of innovative, advanced education over five days • Access more than 40 different vendors in the Marketplace, all available to help you do your job better every day • Peruse the IAAP Hub to access membership, certification, web community and The Foundation experts, all available to answer your questions about how to better take advantage of your IAAP membership, as well as resources, materials and books coinciding with several educational sessions so you can continue learning when you’re back in the office. Plus, you can shop for IAAP merchandise, including new products you’ve never seen before! Who should attend?

be the rockstar among your colleagues.

Whether you’re new to the workforce or you’ve been working for 20 years, EFAM is designed for all levels of staff working in an office setting, serving in an administrative support capacity. This includes:

You’ll be inspired, challenged, connected

• Office managers

and educated—leaving you with the feeling

• Records managers

help you walk away with tips and tricks to

that you are prepared to take on the world, or at least that next major project on your desk. Take charge of your career and your future.

• Legal assistants • Executive assistants • Administrators • HR, marketing, communications and medical support staff • Administrative assistants

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Rooms are filling fast and early-bird EFAM registration ends May 23.

Register today and make your hotel reservation!

EFAM 2014 kicks off with a three and a half hour, fast-paced workshop: the Leadership Bootcamp. Now in its second year—and included in the Premium Package—this workshop is designed for new, current and aspiring leaders who want to learn the ins and outs of leadership that can be applied to the workplace, IAAP and attendees’ personal lives. It is a very high-energy, quick-paced, full-bodied learning environment, providing a venue for leadership development that is very dynamic and energized.  EFAM 2014 offers tons of features to improve your experience and make the conference more tech savvy. With a conference mobile app, USB lanyards, paperless sessions and session attendance scanning, you’ll be light on your feet with just your tablet or your smartphone helping you through each education session. Saturday also offers the First Timers Orientation. If you’ve never attended EFAM, this event is a must-attend. You’ll learn the ins and outs of EFAM plus network with other new folks and IAAP leaders who will welcome you to this outstanding conference.

Back by popular demand Leadership Bootcamp now offered twice! Emerging Professionals Happy Hour Marketplace IAAP Hub NEW EFAM City Stroll Coffee & Learn NEW The Foundation of IAAP Pre-Dinner Celebration Reception Trips & Tours

Sunday and Wednesday offer outstanding keynote addresses and Wednesday will include the induction of the 2014-2015 IAAP Board of Directors. Tuesday provides not only education but also the Marketplace, an attendee paradise of exhibitors and vendors, ready to meet you, one-on-one, with office hours and reduced crowds in the exhibit hall. Don’t miss the Leadership Bootcamp, Silent Auction, Emerging Professionals Happy Hour, First Timer Orientation, Awards and Recognition Luncheon, BYOC (Bring Your Own Coffee) Meet and Greet, IAAP Hub, City Stroll, The Foundation Pre-Dinner Celebration Reception and the Closing Celebration—all great opportunities for you to see the fun side of EFAM! You will be staying steps away from gorgeous Lake Michigan, excellent shopping, unique dining experiences and festivals at the historic Hilton Downtown Milwaukee. Cheer on the Milwaukee Brewers or tour the facilities at Miller Park. Take a tour of the famous Pabst Mansion or test drive a Harley.

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Friday, July 25 1:00 – 5:00p

Sunday, July 27

Registration Opens

6:00 – 7:00a

Want to get your blood pumping first thing in the morning so you’re awake, refreshed and ready to take in all of EFAM? Join fellow attendees and hit the streets each morning for a group walk through beautiful downtown Milwaukee. Choose your speed as one group will walk at a leisurely pace for approximately 1 mile while another will speed it up for a power-walk at a faster pace for approximately 1.5 miles. Don’t know the streets? Don’t worry. Each group will have a leader to show you the way. This is a great opportunity to meet new people, get some exercise and see some of the city. Both groups will meet just outside the convention center at 6:00a each morning—Sunday, July 27 through Wednesday, July 30.

Saturday, July 26 7:00a

Registration Open

8:30a – Noon

IAAP Leadership Bootcamp – Susan Leahy

This high-energy, quick-paced learning environment will provide a venue for leadership development like you’ve never seen before. 

Noon – 1:00p

MAL Meeting

All members-at-large (MALs) in attendance on Saturday, July 26, 12:00 – 1:00p, are invited to attend the MAL Meeting. This is the time where the MALs select their Delegate and Alternate. This meeting is only for association members-at-large; this is not for division members-at-large, as they are represented by their Division Delegate. 1:00 – 2:00p

First Timers Orientation

For first-timer EFAM attendees and new members of IAAP, this interactive orientation provides you the opportunity to become familiar with the conference layout, what to expect and how to navigate your time at the conference. This event is a great opportunity to meet new people and members of the IAAP staff. 2:45 – 3:45p

District Caucuses

District Caucuses are held Saturday, July 26, 4:00 – 5:15p. Each district has a separate caucus, which is run by the District Director. Pathways to Excellence winners are recognized, along with those who have certified and recertified this year and key leaders are introduced. Active members are invited to attend their own district’s caucus. 6:00 – 8:00p

Emerging Professionals Happy Hour

Are you new to the administrative profession? Are you a recent IAAP member? Do you want to network with like-minded, young professionals? If you’ve answered yes to these questions, then the IAAP Emerging Professionals event during EFAM 2014 is for you! More details to come on this invitation only event. 8:00 – 10:00p

Opening General Session

8:45a – 9:45a

Keynote Speaker – Jason Ryan Dorsey

Crossing the Generational Divide: Unlocking the Power of Generations to Grow Your Business

10:00 – 11:00a

Keynote Book Signing

10:00 – Noon

Education Sessions – Career & Professional Development Track

10:15a – 1:00p

Business Session

1:30p – 2:15p

Candidates Forum for delegates

2:15p – 3:00p

Candidates Forum for all members

Candidates Forum provides candidates for elected positions on the IAAP Board of Directors and The Foundation of IAAP Board of Regents the opportunity to speak with Delegates and Alternates, Sunday, July 27, 1:30 – 2:15p. Following that, from 2:15 to 3:00p, candidates will be available for noncredentialed members.

Town Hall Meeting

The Town Hall Meeting is open to all members in attendance on Saturday, July 26, 2:45 – 3:45p. IAAP leadership and CEO will provide an update on the association strategic plan, and will answer questions as time permits. 4:00 – 5:15p

8:00a – 8:45a

Parliamentarian Office Hours

The IAAP Parliamentarian will hold office hours on Saturday, July 26, 1:00 – 2:00p. Delegates and Alternates who did not view the live Parliamentarian Webinar may take this time to view the ondemand webinar, or to ask specific questions of the Parliamentarian. 1:45 – 2:30p

EFAM City Stroll

3:00 – 5:00p

Education Sessions – Leadership Track

3:00 – 5:00p

Education Sessions – Technology Track

3:00 – 7:00p

Voting

Voting polls will open at 3:00p, Sunday, July 27. At this time, properly credentialed Delegates will vote for candidates for elected positions on the IAAP Board of Directors. Delegates who have not picked up their credentials/registration packets will not be permitted to vote. If a second ballot and/or third ballot are needed, an announcement will be posted on the EFAM app and on the message board in The Hub. If needed, the second ballot will be held at 5:00p, and the third ballot will be held at 6:15p. It is the responsibility of each credentialed Delegate to be available for each potential time of voting.

Opening Celebration

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Monday, July 28

Wednesday, July 30

6:00 – 7:00a

EFAM City Stroll

6:00 – 7:00a

EFAM City Stroll

7:15 – 8:15a

Sponsored Coffee & Learn (sponsor invitation only)

7:15 – 8:15a

Sponsored Coffee & Learn (sponsor invitation only)

8:30 – 9:15a

General Session

8:30 – 8:45a

Closing General Session

9:30 – 11:30a

Education Sessions – Career & Professional Development Track

8:45 – 9:45a

Keynote Speaker – Karen Ruth White

9:30 – 11:30a

Education Sessions – Leadership Track

9:30 – 11:30a

Education Sessions – Technology Track

11:45a – 1:00p

Awards and Recognition Luncheon

The EFAM Awards and Recognition Luncheon will recognize outstanding achievements of IAAP members. As a Premium Package registrant, you’ll join your fellow EFAM attendees for lunch and enjoy the program while we honor the office professionals who make offices work. 1:30 – 5:00p

Leadership Bootcamp (repeated)

1:30 – 3:00p

Education Sessions – Leadership Track

3:30 – 5:00p

Education Sessions – Leadership Track

3:30 – 5:00p

Education Sessions – Career & Professional Development Track

Tuesday, July 29 6:00 – 7:00a

EFAM City Stroll

7:15 – 8:15a

Sponsored Coffee & Learn (sponsor invitation only)

8:30 – 11:30a

Marketplace AM Session

8:30a – Noon

Education Sessions – Career & Professional Development Track

8:30a – Noon

Education Sessions – Technology Track

1:30 – 4:30p

Marketplace PM Session

1:30 – 5:00p

Education Sessions – Career & Professional Development Track

1:30 – 5:00p

Education Sessions – Technology Track

5:30 – 7:00p

The Foundation of IAAP Pre-Dinner Celebration Reception

Bosses I’ve Survived and Vice Versa; The Joy of Remembering Who’s Really in Charge

10:00 – 11:00a

Keynote Book Signing

10:00a – Noon and 1:30 – 5:00p

Education Sessions – Career & Professional Development Track

10:00a – Noon

Education Sessions – Leadership Track

10:00a – Noon and 1:30 – 5:00p

Education Sessions – Technology Track

6:00 – 7:30p

2013-14/2014-15 Board of Directors & Board of Regents Appreciation Cocktail Hour

7:30 – 11:00p

Closing Celebration Dinner & Party

The Closing Celebration dinner and party is your opportunity to celebrate all that is great about IAAP. Watch as we present a local charity with a donation from the proceeds from the Closing Celebration seating. The 2014-2015 board president will make remarks as well as present to the 2013-2014 board president. We’ll show you our time honored Smiling Faces video and then we’ll turn it over to you and the DJ to tear up the dance floor!

Get Your Motor Running (separate, optional ticketed event)

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Historic Hilton Milwaukee Downtown IAAP has contracted a reasonable room rate of $183 (plus tax) with our host hotel, The Hilton Milwaukee Downtown. The Hilton Milwaukee Downtown hotel is a classic art deco hotel with rich furnishing and distinctive architecture built in 1927. Originally called The Schroeder Hotel, today the Hilton Milwaukee Downtown is recognized as the city’s largest hotel with a tradition of excellence spanning nearly 85 years. The gracious style of the hotel is reflected in impeccable service and attention to every detail provided by a tenured team of hospitality professionals. The Hilton Milwaukee Downtown is an easy walk, via pedway, between sleeping rooms and the Wisconsin Center, where all of the EFAM action will take place. New this year! You’ll need to register for EFAM 2014 before booking your hotel room at the Hilton. Once you register for the conference, your confirmation email will contain the link and code to make your hotel reservations, giving you access to the IAAP-negotiated room rate. You’ll also need to pay a deposit equal to one night’s stay (non-refundable if you cancel your room). Rooms are filling up fast, so don’t delay. Register for EFAM 2014 today to reserve your room. Hilton Milwaukee Downtown is 13 miles from Milwaukee International Airport and just steps away from beautiful Lake Michigan and lakefront attractions.

We have also negotiated room rates of $180 per night (plus tax; double occupancy) at the overflow hotel, The Hyatt Regency Milwaukee. The Hyatt is also located via pedway to the Wisconsin Center. You will also need to register for EFAM 2014 before booking a hotel room at the Hyatt. The Hyatt will also require a deposit equal to one night’s stay (also nonrefundable upon cancelation).

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Get Your Motors Running for The Foundation of IAAP’s Pre-Dinner CELEBRATION Reception.

Join us Tuesday, July 29 at 5:30p as we celebrate members helping members during this inaugural event. We’ll showcase: • Silent Auction Winners • • Winners of the Amazing Ride • • Foundation Pacesetters • • EFAM Scholarship Recipients • • So much more! • We hope you’ll plan to attend this fun event geared towards recognizing our major contributors over the past year. A separate ticket is required to attend. Learn more at iaap-hq.org/EFAM.

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E FA M 2 014 o f f e r s t o n s o f e d u c a t i o n , d e s i g n e d f o r a d m i n i s t r a t i v e p r o f e s s i o n a l s a t a l l l e v e l s . We’v e o r g a n i z e d t h e c o u r s e s t o h e l p you best identif y the sessions that fit your needs. Level Descriptions: BASIC Fundamental skills and information important to all administrative professionals who want to excel. No prior knowledge or experience related to the subject is necessary to get the full benefit of the session. INTERMEDIATE Expand your basic skills and knowledge to raise the level of your performance and become even more effective. Some prior knowledge of the session’s subject matter will be necessary to achieve maximum benefit. ADVANCED/C-SUITE Designed for those with extensive administrative support experience and for those who support, or have a goal of supporting, C-level executives. Significant experience with the subject of the session will be very helpful in achieving the maximum benefit.

FUN FACT

: Often referred to as the City of Festivals, Milwaukee has various cultural events throughout the summer.

Saturday, July 26 Leadership Bootcamp (session will also be repeated on Monday) 8:30a – Noon

The Leadership Bootcamp is intended for new, current and aspiring leaders who want to learn the ins and outs of leadership that can be applied to the workplace, IAAP and attendees’ personal lives. It is a very high-energy, quick paced, full bodied learning environment providing a venue for leadership development that is very dynamic and energized.  2 recertification points Level: Any Track: Leadership Speaker: Susan Leahy, MA



Sunday, July 27 Keynote Address: Crossing the Generational Divide: Unlocking the Power of Generations to Grow Your Business 8:45 – 9:45a Speaker: Jason Ryan Dorsey

We work in a time of unprecedented generational challenge and change. Four generations in the workforce. Five generations in the marketplace. And making matters worse, there is a tremendous amount of misinformation around generational differences. What we know for a fact: Strategies that work for one generation can be a complete turn-off for others. This generational divide makes your job more difficult and more important than ever. In this provocative presentation, bestselling author Jason Ryan Dorsey exposes new generational truths that directly impact leaders like you. Jason shares surprising data, firsthand stories, and step-by-step actions. You can rely on these actions to drive communication, engagement, recruiting, and more.

Have some free time?

Milwaukee’s Summerfest Grounds plays host to German Fest Milwaukee from Friday, July 25 to Sunday, July 27. Take advantage of the Trips & Tours package. Business Ethics and Conduct (Including International Protocol) (session will be repeated on Monday) 10:00a – Noon

Learn why ethics and ethical conduct are so important in business today, what it stands for and how you can use this to your advantage. With many organizations having multiple bosses and offices around the world, it is important to know that what is accepted in one place may be taboo in another. 2 recertification points Level: Intermediate Track: Career and Professional Development Speaker: Judith Bowman

Key takeaways: • Learn the non-technical strategies and tactics to compete in an economy that demands mental flexibility and alertness so you can present yourself with confidence and authority in every situation. • Gain complete confidence in knowing that everything you do is completely correct and within acceptable boundaries governing business protocol today. • Become aware of the many nuances that can distinguish you in business to outclass the competition and gain the competitive edge. • Understand that international business and competition is the rule today. As executives prepare to do business abroad and receive international visitors and colleagues, they need to be aware of the many cultural distinctions, which make the difference in developing successful relationships and conducting business. • Understand clearly that there are no gender rules in the business environment today.

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Communicating In Business (session will also be repeated on Monday) 10:00a – Noon

In this session, we will cover several modes of communication (email, phone, in-person, instant message), when to use each and how they can work best for you. You will also learn how you should communicate through these modes with individuals in your organization versus those who are external. Also, learn how to communicate with individuals from different levels of your organization. 2 recertification points Level: Advanced/C-Suite Track: Career and Professional Development Speaker: Mandi Stanley

Key takeaways: • Learn how to make sure written messages and emails bearing your executive’s name are absolutely error free with no embarrassing “bloopers.” • Learn how to avoid the top seven credibility-robbing email mistakes. • Hear the final word on handshaking etiquette, along with secrets to positive body language when interacting in person. • Walk away with best practices in telephone skills along with interesting tips on how to handle cell phones in public places.

Minute-Taking: Inside and Outside the Boardroom (session will also be repeated on Monday) 3:00 – 5:00p

Does being asked to take minutes at a board, company, or department meeting make your heart clutch a little? Learn the many ways this skill is relevant to your everyday life, as well as best practices and tips and tricks to make it a snap! Learn what mindset a great minute taker must adopt. Learn how to skillfully interrupt to gain clarity during a meeting. Have a clear definition regarding what to and not to include in the minutes. 2 recertification points Level: Intermediate Track: Leadership Speaker: Susan Leahy, MA

Key takeaways: • Learn what mindset a great minute taker must adopt. • Learn how to skillfully interrupt to gain clarity during a meeting • Have a clear definition regarding what to and not to include in the minutes

FUN FACT: Milwaukee was the first

city to engineer a major league franchise shift when the Braves, formally of Boston, came to Milwaukee.

Have some free time?

The Brewers are in town when you are. Take in a game at Miller Park. Take advantage of the Trips & Tours package.

Mobile Apps With A Business Edge (session will also be

repeated on Monday)

3:00 – 5:00p

Emailing, managing calendars and taking notes on mobile devices is great, but why not go well beyond the basics? Turn your phone into a scanner, edit a video, track a flight, navigate around traffic jams or seamlessly organize international travel plans. You’ll be able to do even more with apps after this session. 2 recertification points Level: Advanced/C-Suite Track: Technology Speaker: Courtney Stanley

Key takeaways: • Troubleshoot common technology challenges through an interactive peer-to-peer conversation. • Identify the best mobile apps on the market designed to allow for greater productivity and workplace efficiency. • Explore and compare the app marketplace relevant to all mobile device types (Apple, Android, Windows and Blackberry).

Monday, July 28 Business Ethics and Conduct (Including International Protocol) (repeated session) 9:30 – 11:30a

Learn why ethics and ethical conduct are so important in business today, what it stands for and how you can use this to your advantage. With many organizations having multiple bosses and offices around the world, it is important to know that what is accepted in one place may be taboo in another. 2 recertification points Level: Intermediate Track: Career and Professional Development Speaker: Judith Bowman

Key takeaways: • Learn the non-technical strategies and tactics to compete in an economy that demands mental flexibility and alertness so you can present yourself with confidence and authority in every situation. • Gain complete confidence in knowing that everything you do is completely correct and within acceptable boundaries governing business protocol today. • Become aware of the many nuances that can distinguish you in business to outclass the competition and gain the competitive edge. • Understand that international business and competition is the rule today. As executives prepare to do business abroad and receive international visitors and colleagues, they need to be aware of the many cultural distinctions, which make the difference in developing successful relationships and conducting business. • Understand clearly that there are no gender rules in the business environment today.

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Communicating In Business (repeated session) 9:30 – 11:30a

In this session, we will cover several modes of communication (email, phone, in-person, instant message), when to use each and how they can work best for you. You will also learn how you should communicate through these modes with individuals in your organization versus those who are external. Also, learn how to communicate with individuals from different levels of your organization. 2 recertification points Level: Advanced/C-Suite Track: Career and Professional Development Speaker: Mandi Stanley

Key takeaways: • Learn how to make sure written messages and emails bearing your executive’s name are absolutely error free with no embarrassing “bloopers.” • Learn how to avoid the top seven credibility-robbing email mistakes. • Hear the final word on handshaking etiquette, along with secrets to positive body language when interacting in person. • Walk away with best practices in telephone skills along with interesting tips on how to handle cell phones in public places.

Minute-Taking: Inside and Outside the Boardroom (repeated session) 9:30 – 11:30a

Does being asked to take minutes at a board, company, or department meeting make your heart clutch a little? Learn the many ways this skill is relevant to your everyday life, as well as best practices and tips and tricks to make it a snap! Learn what mindset a great minute taker must adopt. Learn how to skillfully interrupt to gain clarity during a meeting. Have a clear definition regarding what to and not to include in the minutes. 2 recertification points Level: Intermediate Track: Leadership Speaker: Susan Leahy, MA

Key takeaways: • Learn what mindset a great minute taker must adopt. • Learn how to skillfully interrupt to gain clarity during a meeting • Have a clear definition regarding what to and not to include in the minutes

Mobile Apps With A Business Edge (repeated session) 9:30 – 11:30a

Emailing, managing calendars and taking notes on mobile devices is great, but why not go well beyond the basics? Turn your phone into a scanner, edit a video, track a flight, navigate around traffic jams or seamlessly organize international travel plans. You’ll be able to do even more with apps after this session. 2 recertification points Level: Advanced/C-Suite Track: Technology Speaker: Courtney Stanley

Key takeaways: • Troubleshoot common technology challenges through an interactive peer-to-peer conversation. • Identify the best mobile apps on the market designed to allow for greater productivity and workplace efficiency. • Explore and compare the app marketplace relevant to all mobile device types (Apple, Android, Windows and Blackberry).

Leadership Bootcamp (repeated session) 1:30 – 5:00p

The Leadership Bootcamp is intended for new, current and aspiring leaders who want to learn the ins and outs of leadership that can be applied to the workplace, IAAP and attendees personal lives. It is a very high energy, quick paced, full bodied learning environment that provides a venue for leadership development that is very dynamic and energized.  2 recertification points Level: Any Track: Leadership Speaker: Susan Leahy, MA

Crisis Management and The News Media 1:30 – 3:00p

Are your public relations skills top notch? Can you write a news release? How about being interviewed by the press? Do you panic or does your heart flutter thinking of having to do any of these? Feel confident and learn about each one of these PR challenges in this session. 1.5 recertification points Level: Advanced/C-Suite Track: Leadership Speaker: Donalee Moulton

Key takeaways: • Learn how to deal effectively with the media and build relationships in the short term and long term. • Gain an understanding of how the media works and the expectations they have. • Figure out how to achieve awareness of your organization’s role—vis a vis the media— and what you can expect of the media. • Learn the tools you need to have in place to deal with the media, especially during a crisis.

Generations and Cultures – Leading A Diverse Team 1:30 – 3:00p

Can you identify your own and your team members’ generation? How about each member’s culture? These things can impact the team you lead and how you successfully lead them. Come and learn about the different generations and cultures that can make a diverse, strong working team. 1.5 recertification points Level: Advanced/C-Suite Track: Leadership Speaker: Scott Lesnick

Key takeaways: • Learn the ability to easily navigate, relate and inspire the four generations in the workplace. • Learn the unique cultural differences and positive methods of making each member feel appreciated. • Gather a clear understanding of how administrative professionals thrive at work when their manager shows a personal interest in them.

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Manage Your Manager! 1:30 – 3:00p

Understand the value of the relationship between you and your manager. Build an awesome working relationship with your manager to deliver exceptional results. Leverage the knowledge of your manager’s style and needs so you provide information in a format that is preferred and wanted. 1.5 recertification points Level: Intermediate Track: Leadership Speaker: Ann Hiatt

Key Takeaways: • Learn how to be a strategic business partner to your executive(s). • Learn from the experiences of top Silicon Valley executives on teamwork, collaboration and creative problem solving.

Leading and Keeping Your Team Energized 3:30 – 5:00p

Has your team lost its momentum? Are you struggling to maintain a cohesive team? Are you leading your team effectively? With the right tools and skills, you will discover how to lead your traditional or virtual team to high performance and success. You will learn exercises and activities to keep your team motivated and creative.

You May Not Have Authority, But You’re Still In Charge 3:30 – 5:00p

You’re not the boss, but you are responsible for organizing people and projects and making sure that things get done. How do you play the role of liaison between you and your manager and other team members? How do you corral the “control freak” (even if it’s you), avoid the “I’d better do it myself” hang-up and enlist coworkers’ help on projects? Learn strategies for successful delegation and how to eliminate the gray areas of responsibility and authority in your position. 1.5 recertification points Level: Intermediate Length: 1.5 hours Track: Leadership Speaker: Lisa Olsen

Key takeaways: • Learn to effectively promote yourself. • Gather some tips, strategies and best practices for maintaining relationships with peers. • Walk away understanding varying communication styles. • Recognize the role of being the liaison and ambassador for your boss and others.

1.5 recertification points Level: Advanced/C-Suite Track: Leadership Speaker: Annette Dubrouillet

FUN FACT

: The Allen Bradley Clocktower is one of Milwaukee’s most recognizable landmarks. The Guinness Book of World Records lists the Allen Bradley Clock as the largest four-faced clock in the world.

Key takeaways: • You will be able to describe the levels of team development and how to recognize when a team is at each level. • Learn what types of activities will advance a team to meet its mission. • You will leave aware of the impediments of positive team development. • Find out how to create a plan for your own team development.

Effective Admin-Manager Relationships: Tips from a Time-Tested Partnership 3:30 – 5:00p

Tuesday, July 29

As companies compete in the global economy, businesses and governments need well-educated and well-trained administrative professionals. Part of becoming and remaining a successful administrative professional is developing a solid partnership with the person or people you are an administrator for.   Our businesses and governments are winning by hiring a proactive highly-skilled workforce, which hires individuals who are savvy and ready to partner with successful business leaders. Join a highly sought after, dynamic duo who have successfully (and happily) partnered for nearly a decade. Ted Gaebler, just retired City Manager for the City of Rancho Cordova, and Stacy Leitner, Executive Assistant to the City Manager, will demonstrate and explain how you can work to assist in elevating business, your superior, and your career by maintaining an effective partnership with your boss.

Making the Most of Your Admin Career: Panel Discussion

Key takeaways: • Overview of the opportunities presented by (or faced by) today’s global economy

Key takeaways: • Learn how to be solution-oriented – not problem oriented

1.5 recertification points Level: Intermediate Track: Career and Professional Development Speakers: Ted Gaebler and Stacy Leitner, CAP-OM

• Discover what successful business leaders need from their administrative professional • Acquire tips and strategies for increasing the effectiveness and value of today’s administrative professional to be better prepared to partner with business leaders • Learn how to initiate creating an effective admin-manager relationship

8:30 – 10:00a & repeated 1:30 – 3:00p

Whether you’re an entry-level administrative professional or have been in the administrative profession for many years, you’re bound to enjoy this session. Come listen to a group of four toplevel admins and executive assistants share stories of their careers. Hear their stories - from where they began, to where they are now - as well as gather some tips and ideas as they share personal experiences on how they’ve made administrative positions into successful long-term careers. In this mediated Q&A formatted discussion, you’ll hear the highs and lows of their jobs and what they enjoy most about their positions, and as time allows, you’ll be able to ask questions of your own. 0 recertification points Level: Any Track: Career and Professional Development Speakers: Debbie Gross, Stacy Leitner, CAP-OM, Peggy Vasquez, Lisa Olsen

• How to recognize that leadership is a choice you make, not a place you sit • Learn how your voice, influence, and position as a coach, mentor and business partner are powerful • How to recognize the big picture by connecting the dots

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FUN FACT: Milwaukee is known by many names. Cream City,

Brew City, Beer City, Brew Town, Beertown, Miltown, The Mil, MKE, The City of Festivals, Deutsch-Athen (German Athens) are some of the most widely used.

The Simplicity And Power Of HTML 8:30 – 10:00a & repeated 1:30 – 3:00p

Hypertext Markup Language was introduced to the world at large in the mid-1990s, and now, a mere 20 years later, we can’t imagine life without this powerful, yet oh so simple, web publishing language. In this overview of HTML, you will be surprised by how easily HTML code can be written and edited. Feel confident in the ability to unlock what goes on behind the screens of a website. 1.5 recertification points Level: Basic Track: Technology Speaker: Marie Herman, CAP-OM

Key takeaways: • Gain a basic understanding of what HTML is and why it is the foundation of the Internet. • Learn about the various sections of documents and what goes into each section. • Review the most commonly used tags in HTML, including adding hyperlinks, images, and tables

Successful Telecommuting – Are You Ready? 10:30a – Noon & repeated 3:30 – 5:00p

Working remotely is an amazing benefit offered by many organizations. Learn how to be productive and get organized. Tips such as checking in with management frequently, responding to emails quickly, especially your supervisor, and using collaborative tools such as Google docs are some of the things you will hear in this session. Find out ways to define your workspace and keep a consistent schedule all while balancing home and work life and keeping up with what’s going on in the office. 1.5 recertification points Level: Intermediate Length: 1.5 hours Track: Career and Professional Development Speaker: Melissa Esquibel, MCT

Key takeaways: • Take away tips from professionals who telecommute by hearing their stories and experiences. • Discover how to be there without being there by using some key tech tips for staying connected to the office and your co-workers. • Gather tips for commanding your physical workspace. • Learn some new time management skills, which are the foundation of a good telecommuter.

Presenting Your Best With Prezi 10:30a – Noon & repeated 3:30 – 5:00p

Go beyond the basics and stay on top of the latest innovations with this cloud presentation software. Existing users will learn about its more advanced features. Discover new ways to display Prezis, whether through portfolios or resumes. 1.5 recertification points Level: Intermediate Track: Technology Speaker: Abigail Rudner

Key takeaways: • Gain an understanding of what makes a good presentation. • Learn how to use the theme wizard and insert content. • Get a grasp on advanced features including animation and auto play. • Understand how to publish your Prezi presentation.

Wednesday, July 30 Keynote Address: Bosses I’ve Survived and Vice Versa; The Joy of Remembering Who’s Really in Charge 8:30 – 9:45a Karyn Ruth White

Let’s face it; we all know who is really running the office, don’t we? Sure, it’s fun to let your boss think they are running things but where would they be without you? I’ll tell you where they’d be…they’d be screaming down the hall with their hair on fire…trying to figure out how to un-jam the copy machine. In this hilarious keynote session, motivational comedian and former administrative professional, Karyn Ruth White will regale us with stories of bosses she’s survived as an administrative professionals and bosses who (barely) survived her.

Getting To The Bottom Line: What Do All Those Numbers Mean And Where Did They Come From? 10:00a – Noon

Learn the ins and outs of the balance sheet, income statement and cash flow statement. Understand how these statements can be used to determine the financial health of an organization. Learn to prepare a budget using past financial data to meet company goals. 2 recertification points Level: Advanced/C-Suite Track: Career and Professional Development Speaker: Phil Whitman, CPA

Key takeaways: • Gain an understanding of the importance of financial statements. • Become familiar with the three financial statements (balance sheet, income statement, statement of cash flows). • Learn the various accounts on the balance sheet, what they mean and how to read them. • Understand the importance of looking at each statement.

Tour The Adobe Creative Suite 10:00a – Noon

Take your design skills to the next level with an overview of the industry standard for creating everything from business cards to books in this session. Get started with a few tips and tricks from Photoshop, Illustrator and InDesign, and learn which application you should use for which project. You’ll discover you don’t have be an artist to understand this “C-suite.” 2 recertification points Level: Intermediate Track: Technology Speaker: Neil Malek

Key takeaways: • Discover the tools of Adobe Photoshop including selections, layers, and guides. • Learn some ways you can use Adobe Illustrator including bezier Curves and file types. • Find out ways Adobe InDesign can work for you including layouts, text, and templates. • Get an overview of the tools in the suite and their relationship to one another while gaining an understanding of foundation tools and techniques.

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PDF Tips And Tricks

Assert Yourself

No Adobe Acrobat? No problem. Learn the features of PDF documents that deliver professional communication within your workplace even without the application software. You’ll learn to create and edit PDF files, combine multiple PDF files as one, create and fill PDF forms online and add signature images and so much more.

In this session, you can expect to learn how to handle conflict, deal with difficult people, say no, and persuade people to assist you. Upon completion of this session, you will be able to accomplish this in a confident, tactful and professional manner and avoid being the office bully.

10:00a – Noon

2 recertification points Level: Advanced/C-Suite Track: Technology Speaker: Abigail Rudner

Key takeaways: • Find out ways to streamline your document creation and manipulation. • Feel comfortable navigating effectively (work with bookmarks and links). • Discover how to create and customize interactive forms. • Learn Acrobat security tools for password protection, digital signatures, and encryption security envelopes.

Get LinkedIn On The Job Hunt 10:00a – Noon

Maintaining your online professional image can be intimidating without a road map. Learn how to maximize your LinkedIn profile, network like a pro and gain an advantage over your competition for that next job opportunity. Learn how to use LinkedIn to find new opportunities before everyone else does. 2 recertification points Level: Intermediate Track: Career and Professional Development Speaker: Madelyn Mackie

Key takeaways: • Find out why LinkedIn is critical to your job search. • Learn how to create compelling keyword driven profiles that appear on fist page search results for recruiters and hiring managers. • Learn the three to five best tools/add-ons to use with LinkedIn. • Leave the session knowing how to manage your social media profiles in as little as 15 minutes each day.

The New Rules in Career Advancement 10:00a – Noon

Are you hoping to advance your career at your current employer or find a new job soon? If it’s been a while since you’ve sought a promotion or been in the job market, you could be in for a surprise! New technologies such as social media and video interviews, as well as the growth in trends such as temporary-to-full time work arrangements, mean that the rules for getting to that next stage in your career have changed. In this session, you’ll learn what’s in and out when positioning yourself for career advancement and how to best stand out from the crowd. You’ll also have an opportunity to talk directly with career experts regarding questions you have about traditional or new techniques—whether you’re looking to change positions or work your way up the career ladder.   1.5 recertification points Level: Intermediate Track: Career and Professional Development Speaker: Robert Hosking

Key takeaways: • “Old-school” job search and application tactics that you should rule out, and some that are still useful • Whether cover letters are still relevant • How to develop a personal brand that grabs potential (and existing) employers’ attention • Why networking is important even when you’re not looking for a job • Advice when preparing for video interviews

1:30 – 3:00p

1.5 recertification points Level: Intermediate Track: Career and Professional Development Speaker: Rhonda Scharf

Key takeaways: • Learn five strategies for improving communication with difficult people so you can end your frustration. • Find out ways to defuse people who are angry, upset or just plain rude and how to calm tense situations. Improve your reputation as the professional and reduce your stress. • Know what to say, how to say it, when to say it, all while being in complete control of yourself. • Leave with tips to keep your emotions in check such as avoiding crying, screaming and blanking out.

Design Essentials: It’s All In The Way You Look At It 1:30 – 3:00p

Administrative professionals are often asked to create newsletters, presentations, posters, fliers and event e-mails. A visually accessible and appealing product makes the content more valuable and enhances communication. Learn and develop design fundamentals that translate into creating good design in a variety of media programs, including Word, PowerPoint, Publisher and InDesign. 1.5 recertification points Level: Intermediate Track: Technology Speaker: Neil Malek

Key takeaways: • Hear about and leave this session knowing the seven core design principles that apply to everything. • Learn the application of design principles in presentations. • Learn the application of design principles in documents and websites. • Learn the application of design principles in charts and diagrams.

Success Skills For The First Time Manager 1:30 – 3:00p

You’ve moved from team player to supervisor. How do you build trust and respect from your team and management for your new role? From this session you will hear tips on managing friends and peers, who are now your subordinates, as well as avoiding the most common mistakes that sabotage new supervisors. Learn techniques that will ensure success for you and your team in this fast-paced, information-packed workshop. 1.5 recertification points Level: Advanced/C-Suite Track: Leadership Speaker: Greg Creech

Key takeaways: • Learn to transition skill sets from task management to decision-making and associate management through the art of delegation and follow-up. • Find out the best ways to conduct proper performance management and position task reviews, communication, and documentation. • Develop the skills to implement effective communication techniques for having difficult and critical conversations with subordinates, fellow managers, and executives. • Learn to use technology and people skills to monitor performance, improve results, and be a better first time manager.

13

FUN FACT: In the late 1800s Milwaukee

become known as “THE Beertown”. Four famous Milwaukee brewers are Frederick Pabst, Frederick Miller, Joseph Schlitz and Valentine Blatz.

Have some free time?

Tour the Pabst Mansion on your own or take advantage of the Trips & Tours Pabst Mansion package. How To Juggle (Not Struggle) With Multiple Bosses and Priorities 1:30 – 3:00p

Learn how to juggle and balance multiple priorities. Understand what needs to come first and what can wait and how you decide. You will gain exposure to new tools for managing multiples like projects, bosses and calendars. This session will help you define your current skills and learn new skills, which make the world of multiples a snap. 1.5 recertification points Level: Advanced/C-Suite Track: Career and Professional Development Speaker: Connie Merritt, BSN, RN, PHN

Key takeaways: • Discover how to reduce busy-ness and increase control for managing time while reducing stress. • Attain balance in the six major areas for greater productivity. • Identify and manage key focus skills in order to prioritize and maintain balance in the midst of multiple demands and change.

Coaching To Achieve A Win-Win Outcome 3:30 – 5:00p

Coaching is a great way to pay it forward. Knowing the strengths of the people you coach can give you an advantage in your role as a coach. Are you familiar with the different types of strengths? Do you know how to define them? Come and learn about strengths and how to use them to get that win-win outcome every time. 1.5 recertification points Level: Advanced/C-Suite Track: Leadership Speaker: Carol Erdman

Key takeaways: • Learn a process for achieving a win-win coaching scenario through challenging and powerful questions. • Get an explanation of the various faces of resistance and strategies for overcoming them. • Gather a strategy for how to guide an individual to introspection, self-discovery, and improvement. • Leave with a handful of how-tos of negotiating effectively in an adversarial relationship.

Microsoft Is Much More Than Office 3:30 – 5:00p

Microsoft Office flows through the veins of administrative professionals, but what about other Microsoft offerings such as Office 365 for collaboration, Dynamics for customer relationship

management, Project for project management, and Access for relational database management?  Learn how to get started using Microsofts “other” tools that will build your skills and keep you moving forward. 1.5 recertification points Level: Advanced/C-Suite Track: Technology Speaker: Doug Allen

Key takeaways: • For each product, you’ll learn the pricing models and licensing options so you can determine if the features and benefits are worth the cost and effort to learn/implement. • For Office 365, you’ll understand the capabilities and challenges associated with Microsoft’s cloud-based office suite. • For Dynamics, you’ll get broad overview of the feature set and some examples of how companies are using customer relationship management (CRM) software to improve their understanding of customer behavior. • For Project, you’ll get an overview of project management processes and how Project can be used to keep the team focused on priorities and tasks. • For Access, you’ll get a high-level overview of database structures/applications and why Access is a better tool than Excel for many of the data management tasks you do today.

Protecting Your Organization: What You Need To Know About Human Resources 3:30 – 5:00p

Constantly changing laws lead to gaps in training across all levels of an organization when it comes to what is legal and what is not. Learn about the major labor laws currently in place and how they affect the workplace. You will walk away knowing what to look for, where to go for information and how to prevent mistakes before they happen. 1.5 recertification points Level: Advanced/C-Suite Track: Career and Professional Development Speaker: Lori Tritz, SPHR

Key takeaways: • Learn the three most litigious HR laws and what you can do to limit liability in your organization. • Learn 3 important steps for handling employee situations that will lead to improved morale and limited liability. • Learn best practices for helping managers deal with employee situations regarding labor laws. • Learn the process for documenting employee situations that is thorough and efficient.

Webinars That Work 3:30 – 5:00p

Webinars are very popular, but not all of them are excellent. Learn how to make yours outstanding. Should your webinar feature one speaker or be interactive? What tools should you use, and what are some of their advanced features? How do you handle common technical difficulties? What are the most important skills and characteristics of an effective webinar presenter or moderator? Get answers to all of these questions in this session. 1.5 recertification points Level: Intermediate Track: Technology Speaker: Cheryl Pullins

Key takeaways: • Gather five key strategies to help you host a successful webinar. • Receive a template for webinar planning. • Find out about some helpful tools to use during and after the webinar to increase attendee participation and engagement. • Discover and review some recommended webinar platforms.

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Tu e s d a y, J u l y 2 9 8 : 3 0 - 11 : 3 0 a a n d 1 : 3 0 - 4 : 3 0 p

One of the most popular events at EFAM, visit over 40 vendors and providers to learn what they have to offer you to be more proficient in your office. When you register for EFAM, select your preference for the morning Marketplace hours or the afternoon hours. We hope breaking up the crowd will allow you more one-on-one time with the exhibitors you can’t wait to meet. We’ll do our best to accommodate your preference. When you’re not in the Marketplace, attend technology or career and professional development education, visit the IAAP Hub or bid on items for the Silent Auction.

2013 IAAP Marketplace Exhibitors Included: • Avery • Fellowes, Inc. - Bankers Box • Boise Inc. • Esselte Corporation • Fairmont Raffles Hotels International • Fellowes, Inc. - Professional • Inova Meetings & Incentives • The J.M. Smucker Company/ The Folgers Coffee Company • LimoLink International • Madison Area Technical College (Madison College) • Master Manufacturing Company, Inc. • OfficeTeam • Park ‘N Fly

• Quill.com • Savoya • Smead Manufacturing Company • Tombow • VenueQuest :: Global Meetings & Travel • VISIT Milwaukee • 3M • Hammermill Papers • Seamless • Samsill Corporation • RapidBuyr LLC • Home Instead Senior Care • Dave & Buster’s

• AMAX Inc • Swag Pros • IAAP EFAM 2014 Milwaukee • Air Charter Team. Inc. • Conference America, Inc. • Hotel Site Select • Wantful • Diverse ID • PromoShop, Inc. • Elite Meetings International • Best Chauffeured Worldwide • IAAP EFAM Louisville 2015 • OfficeNinjas • Certiport, Inc.

Don’t miss Marketplace 2014: Everything you need to be a better office pro! 15

Early bird registration ends May 23, 2014.

Register online

Book your room once you register—rooms will fill up fast and you don’t want to miss being in the heart of all the action!

Registration Packages

New this year, we’re offering attendees the opportunity to customize their EFAM experience with two different registration packages. Think of the Premium Package as all-inclusive and the Standard Package as education only. New structure. New prices. Same outstanding experience.

Register then book your room

We’re changing the way you access the IAAP room block at the Hilton and the Hyatt. You’ll need to register for EFAM 2014 before you book your room. Once you register, you’ll receive a confirmation email with instructions to book your room with our hotels. You’ll have to use the information in the email to book— no way around it. The hotels are also asking for a one night stay deposit when you book your room. This will help IAAP from having attrition and allow late registrants the opportunity to stay in the host hotel.

EFAM Kick Start

EFAM is starting on Saturday, July 26, with an outstanding educational opportunity for new, current and aspiring leaders. It’s important that you walk away from EFAM 2014 and start implementing all you learned the same week!

IAAP Leadership Bootcamp Offered Twice

Due to the overwhelming response from last year, the Leadership Bootcamp is being offered at two different dates and times this year. Registration for Leadership Bootcamp is included in the Premium Package.

Emerging Professionals Happy Hour is Back and Better Than Ever

We want to provide our new, young attendees a chance to network with other professionals in the sunrise of their career. More details to come on this invitation only event.

We’ve done away with most ticketing

Your badge will be scanned for education sessions, so session tickets and pre-selecting educational sessions will not be necessary. You will receive a ticket for the Marketplace, if that is part of your package, and you selected the AM or PM session. Premium Package attendees will receive one ticket to the Closing Celebration. If you purchase a ticket to attend The Foundation of IAAP’s PreDinner Celebration Reception, you will receive a ticket for that event. Everything else requires either a single day registration, Standard Package registration or Premium Package registration.

Educational sessions are open seating

We are offering a lot of choices and variety with EFAM educational sessions. With so many outstanding sessions, you’ll have a hard time choosing which ones to attend but there will be a lot of room for you. We’re setting all rooms to seating capacity. In the unlikely event you can’t find a seat in your first-choice educational session, there will be room for you in another session. All handouts and slide decks will be made available in advance for every session to all full registration attendees online. Some of the more popular sessions, such as Communicating In Business and Mobile Apps With A Business Edge, will be offered twice.

We’ve gone paperless

Handouts will be made available online in advance of EFAM 2014. You can follow along with the presenter using your tablet, smartphone or laptop, or on the EFAM 2014 mobile app—if you have to have a hard copy, print off your handouts before you get onsite.

Recertification points are still logged

If you are a CAP holder, you will complete your recertification points form located in your registration bag. Each session description will tell you how many recertification points are being offered.

I’m a Delegate. Will you be repeating sessions I have to miss?

The Education Programming Working Group of IAAP has selected a handful of sessions to repeat later in the week so our delegates can participate in just about any session they want to attend.

The Foundation of IAAP now has its own event

Get your motors running for The Foundation of IAAP’s Pre-Dinner Celebration Reception from 5:30 – 7:00p on Tuesday, July 29, at the Hilton Milwaukee Downtown hotel. You’ll help The Foundation gear up to support administrative professionals by networking with your peers, cheering on The Amazing Ride winners as they cross the finish line, celebrating the winning bidders for the Silent Auction, and meeting the EFAM 2014 scholarship award recipients.

The Awards and Recognition Luncheon Is Our Chance to Honor Office Professionals

The Awards and Recognition Luncheon is our opportunity to award outstanding service among our members and leaders. All Premium Package attendees may attend the luncheon as part of your registration fee. It’s an opportunity to honor colleagues for their service to their community as well as to IAAP.

The Final Night Banquet is now the Closing Celebration Dinner and Party

We are shifting the focus of the banquet from association business to a celebration; a celebration of you and the profession. Put on your party attire and dancing shoes and join your colleagues for a night of fun and celebration. All Premium Package attendees receive one ticket to the Closing Celebration Dinner and Party!

IAAP Hub

All week long, you’ll have access to staff and volunteer experts, ready to answer your questions about membership, certification and The Foundation of IAAP. Plus, you can purchase books, resources and IAAP gifts at the IAAP Hub. Purchase your EFAM 2014 pin too!

Hospitality Room

Visit the Hospitality Room to see old friends, make new acquaintances or find shopping, dining or sightseeing companions. The Hospitality Room is “information central” for first-time attendees and EFAM veterans.

Closing Celebration Seating

Get a table assignment for the Closing Celebration at the seating booth in the registration area. Seating is assigned on a first-come, first-served basis. Those wishing to sit together should have one person collect tickets from the group once they have registered and bring tickets to the seating booth for seat assignments, or pre-

16

reserve a table using the form and give a donation to this year’s local charity, COA Youth & Family Centers.

EFAM 2014 – Business/Governance

What to Wear

All Delegates, Alternates, and those carrying a Proxy will sign-in at Credentials to pick up their registration/credentials packets.

Trips & Tours

All members-at-large (MALs) in attendance on Saturday, July 26, Noon – 1:00p, are invited to attend the MAL Meeting. This is the time where the MALs select their Delegate and Alternate. This meeting is only for association members-at-large; this is not for division members-at-large, as they are represented by their Division Delegate.

For sessions, business casual. For the Welcome Reception, casual. For The Foundation Pre-Dinner Celebration Reception and for the Closing Celebration Dinner and Party, party attire is appropriate.

IAAP has lined up some incredible opportunities for you to enjoy the sites and sounds only Milwaukee has to offer. Take advantage of your nights off by gathering a group of colleagues for IAAP organized Trips & Tours. We’re working with a top-notch company to bring you really exciting events and features of EFAM’s host city. Review the list of attractions below, chat with your network to determine which events to attend and complete the registration form.

Destination Wisconsin Email: [email protected] Website: www.destinationwisconsin.com Phone: 414-226-2480

The IAAP Parliamentarian will hold office hours on Saturday, July 26, 1:00 – 2:00p. Delegates and Alternates who did not view the live Parliamentarian Webinar may take this time to view the on-demand webinar, or to ask specific questions of the Parliamentarian.

Corporate Discount

The Town Hall Meeting is open to all members in attendance on Saturday, July 26, 2:45 – 3:45p. IAAP leadership and CEO will provide an update on the association strategic plan, and will answer questions as time permits.

EFAM Cancellation Policy

District Caucuses are held Saturday, July 26, 4:00 – 5:15p. Each district has a separate caucus, which is run by the District Director. Pathways to Excellence winners are recognized, along with those who have certified and recertified this year and key leaders are introduced. Active members are invited to attend their own district’s caucus.

Event Payment

The Business Session will be held Sunday, July 27, 10:15a – 1:00p. This is the time where candidates for elected positions on the IAAP Board of Directors are introduced. It is also when properly credentialed Delegates will vote on any amendments to the bylaws of IAAP and The Foundation of IAAP. Properly credentialed Delegates and Alternates are seated first; other active members are seated as space allows.

Your company may receive a $250 discount off the total registration price with five or more full priced registrants from the same company. To qualify, all registrations must be received at one time accompanied by IAAP’s Corporate Discount Form and one payment for all registrants.

Cancellation and refund requests received in writing by May 24, 2014 will qualify for a refund, less a $100 administrative fee, per registration. Refunds are not available for registrants who receive the corporate discount. Refund requests should be emailed no later than May 24, 2014 to [email protected] Refunds will be processed within 10-15 business days. No refunds will be issued after May 24, 2014 at 5:00p CT.

IAAP accepts check, money order, or credit card payments (Visa, MasterCard, American Express or Discover) in U.S. dollars. IAAP cannot process registration without full payment and a completed registration form. Form of payment cannot be changed once submitted to IAAP.

ADA

IAAP complies with the American with Disabilities Act. If special arrangements are necessary for an individual with a disability, please specify on your registration or contact

[email protected]

Special dietary needs.

Be sure to be as specific as possible on your registration form regarding your dietary needs. We’ll do all we can to assist you. If you decline to specify your needs in advance, we will not be able to assist you on site.

Connect before you go

Be sure you’re staying in touch with other EFAM registrants in the EFAM 2014 egroup in the Web Community. Connect and chat with your fellow attendees before you get to Milwaukee!

Candidates Forum provides candidates for elected positions on the IAAP Board of Directors the opportunity to speak with Delegates and Alternates, Sunday, July 27, 1:30 – 2:15p. Following that, from 2:15 to 3:00p, candidates will be available for non-credentialed members. Voting polls will open at 3:00p, Sunday, July 27. At this time, properly credentialed Delegates will vote for candidates for elected positions on the IAAP Board of Directors. Delegates who have not picked up their credentials/registration packets will not be permitted to vote. If a second ballot and/or third ballot is needed, an announcement will be posted on the EFAM app and on the message board in The Hub. If needed, the second ballot will be held at 5:00p, and the third ballot will be held at 6:15p. It is the responsibility of each credentialed Delegate to be available for each potential time of voting.

17

REGISTRATION FORM

EFAM 2014

Registering for EFAM 2014 is easy. Just follow this step-by-step guide. Step 1.

You will need to submit your EFAM registration and fees before making your hotel reservations.

Step 2.

Provide us your name, address, contact information and some easy demographic information, designed to help us make your EFAM experience exceptional.

Step 3.

Decide if you’re registering for a full conference package (Part A) or a day-by-day package (Part B). If you are registering for a day-by-day package, refer to Part B of the form only.

Step 4.

If you register for the Premium Meeting Package, and plan to attend the Leadership Bootcamp, select Saturday, July 26 or Monday, July 28.

Step 5.

Select the Marketplace hours (Part A) you plan to attend on Tuesday, July 29, 2014. Marketplace is now being provided in two, three-hour increments. Please select your preference for the morning or afternoon session and we will do our best to accommodate your selection.

Step 6.

Support The Foundation of IAAP by attending their Pre-Dinner Celebration Reception on Tuesday, July 29, 5:30-7:00p. Select this optional event on Part C of the form.

Step 7.

If you are taking advantage of the Premium package, one ticket to the Closing Celebration is automatically included with your conference package. If you are bringing a guest, and are purchasing the Premium package, you will need to purchase an additional ticket (Part C). Closing Celebration tickets are not available if purchasing the standard package or the day-by-day package.

Step 8.

All education sessions will be open seating on a first-come, first-served basis. Education sessions are being provided in tracks. Attendees can stay within one track or take classes in a variety of tracks. Additionally, the Coffee and Learn sessions will be by sponsor invitation only; determined at a later date.

Step 9.

Submit payment information.

Step 10. Start planning your trip to EFAM 2014! Connect with other attendees in the IAAP Web Community. You can also review the education session descriptions and book your airfare. Go to www.iaap-hq.org/EFAM for more. Step 11. Book your Milwaukee hotel reservation after receiving your EFAM 2014 registration confirmation. You will receive your EFAM 2014 registration confirmation via email. The confirmation will include a special link to make your hotel reservation. You will not receive the IAAP discounted hotel rate without using that link.

Questions? Please contact us at: Ph: 816-891-6600; Email: [email protected]

REGISTRATION FORM

EFAM 2014

Complete one form per registrant. Registration will not be processed without full payment in U.S. dollars. Send all mail to: q Home q Office Send all email to: q Home q Office

q IAAP Member/ID Number________________________________________

q Nonmember

_________________________________________________________________ Last Name First Name M.I.

__________________________________________________________________ Home Address

_________________________________________________________________ Job Title

___________________________________ City

_________________________________________________________________ Company Name

__________________________________________________________________ Country if not U.S.

_________________________________________________________________ Work Address/PO Box

__________________________________________________________________ Home Email

____________________________ City

__________________________________________________________________ Business Email

__________________ State/Prov

_______________ ZIP/PC

___________ State/Prov

____________________________________ Business Phone

___________________________ Country if not U.S.

_____________________________ Gender optional

____________________________________ Home Phone

___________________________ Fax

q I DO NOT want my contact info shared with sponsors.

________________ ZIP/PC

___________________________________ Birth Date (mm/dd/yy) optional

q Don’t include my email address in the conference registrant listing. q I prefer vegetarian meals.

q I prefer vegan meals.

q I prefer gluten-free meals.

q I am allergic to seafood.

q I have the following additional dietary restrictions: _________________________________________________________________________________________ Note: If dietary restrictions are not stated here, we cannot guarantee changes on-site. q I have special needs and may require accommodations to fully participate (IAAP will contact you). q Audio

q Mobile

q Visual

q Other_____________________________________________________________________________________

A. Meeting Packages Premium: Includes Leadership Bootcamp, Town Hall Meeting, First Timers Orientation (if a First Timer), MAL Meeting (if a MAL), District Caucus, Opening Celebration, Opening General Session, Keynotes, Education Sessions, Coffee & Learn (by sponsor invitation), Awards & Recognition Luncheon, Marketplace, Closing Celebration Standard: Does NOT include Awards & Recognition Luncheon, Closing Celebration nor Leadership Bootcamp

Member

Nonmember

Premium Package

Member

Nonmember

Standard Package

Early bird

$900

$1,200

$700

$1,000

Regular

$1,000

$1,300

$800

$1,100

Ends 5/23/14

Leadership Bootcamp Preference (Available only with Premium Meeting Package) Leadership Bootcamp is scheduled for Saturday, July 26 and Monday, July 28. Please select your preference and we will do our best to accommodate your selection. q Saturday, July 26 (8:30a-Noon) q Monday, July 28 (1:30-5:00p)

Marketplace Session Preference Marketplace is scheduled for Tuesday, July 29 in two different sessions. Please select your preference for the morning session or afternoon session and we will do our best to accommodate your selection. q Morning Marketplace Session 8:30-11:30a q Afternoon Marketplace Session 1:30-4:30p

Corporate Discount A company may receive a $250 discount off the total registration price with five or more full event registrants from the same company. To qualify, registrations must be received at one time accompanied by IAAP’s Event Corporate Discount Form and one payment for all registrants. (An example of one payment is a check with total payment for all registrants minus $250.) Corporate discount is subject to approval, one discount per company. Offer not available with online registration. No refunds available for canceled registrants who received the corporate discount. Available for full member and full nonmember registrants only. Chapters and any other “group” do not qualify as a company.

Registrant Name ID Number

B. Single Day Registration Member

$300 per day

Nonmember

$400 per day

q Saturday Includes First Timers Orientation (if a First Timer), Town Hall Meeting, MAL Meeting (if a MAL), District Caucus, Opening Celebration q Sunday Includes Opening General Session, Keynote, Business Session or Morning Education Session, Afternoon Education Session (if not a Delegate) q Monday Includes Coffee & Learn (by sponsor invitation), General Session, Morning and Afternoon Education Sessions q Tuesday Includes Morning or Afternoon Marketplace, Morning and Afternoon Education Sessions q Wednesday Includes Coffee & Learn (by sponsor invitation), Closing General Session, Keynote, Morning and Afternoon Education Sessions

(copy total to meeting subtotals)

Total Section B

$________

C. Optional Events Registration q Tuesday The Foundation of IAAP Pre-Dinner Celebration Reception

$40 x quantity ________________

q Additional Charitable Contribution to The Foundation of IAAP q $10

q $15

q $20

q $25

q Other__________

Subtotal (Pre-Dinner Reception plus any additional charitable contribution) _________



q Wednesday Closing Celebration guest ticket (only one available if purchasing the Premium package)

(copy total to meeting subtotals)

$150 Total Section C

$__________

Meeting Subtotals My full meeting package rate from section A

$_____________

My single day total from section B

$_____________

My optional events total from section C

$_____________

(this amount goes below for total enclosed in U.S. dollars) Grand Total

$_____________

Online registration will provide a speedy confirma­tion by email. If you register by mail or email, you should receive a confirmation within three weeks of IAAP receiving your form.

Payment Information Cancellations must be received by May 24, 2014 to be eligible for a refund (subject to a $100

Total Enclosed in U.S. dollars______________________________________________________________ q Check or Money Order Number________________________________________________________

administrative fee). Cancellations

Credit Card:

after this date are non-refundable.

Card Number___________________________________________________

IAAP reserves the right to process

q Visa

q MasterCard

q Discover

q American Express Expiration Date__________________

SEC Code____________

refunds after the conference

Name as it appears on card_________________________________________________________________________________________________

concludes. Transfer to another IAAP

Billing Address_____________________________________________________________________________________________________________

conference is available. Please see www.iaap-hq.org/events/ events-policy for details.

City______________________________________________

State/Prov__________________________

ZIP/PC___________________________

Authorization Signature (required for processing)_______________________________________________________________________________

Credentials Form Credentials form available online after April 15 in the IAAP Web Community, http://community.iaap-hq.org. Deadline for submitting credentials: July 1, 2014.

Closing Celebration Table Reservations Once again you will have the opportunity to reserve a table for the Closing Celebration. The money from the reserved tables will benefit COA Youth & Family Centers, Milwaukee Wis. We will let you know complete details when they are available.

I agree and acknowledge that I am undertaking participation in IAAP events and activities as my own free and intentional act and I am fully aware that possible physical injury might occur to me as a result of my participation in these events. I give this acknowledgement freely and knowingly and that I am, as a result, able to participate in IAAP events and I do hereby assume responsibility for my own well-being. I also agree not to allow any other individual to participate in my place. This acknowledgement includes my guest(s) participation (if applicable) in any evening events. IAAP plans to take photographs at EFAM 2014 and reproduce them in IAAP communications and promotional material, whether in print, electronic or other media, including the IAAP website. By participating in EFAM 2014, you grant IAAP the right to use image, photograph and biography for such purposes. All postings become the property of IAAP. Postings may be displayed, distributed or used by IAAP for any purpose.

Mail To: IAAP EFAM, 10502 N Ambassador Dr., Suite #100, Kansas City, MO 64153-1291 Ph: 816-891-6600; Email: [email protected]

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